For updates on your order, visit our contact page and submit an enquiry under the Tracking & Shipping section.

It may take 1-5 days for your tracking information to be sent to you. If you haven’t received your tracking details, we recommend visiting our contact page and submitting an enquiry under the Tracking & Shipping section.

Please ensure you use the same Name, Email, and Order Number that you provided when placing your order.

Based in New Zealand, we are dedicated to bringing you high-quality, budget-friendly remotes sourced from international suppliers—products that are often hard to find in local stores.

We specialize in affordable aftermarket TV and air conditioning remotes tailored for New Zealand households. Our remotes are designed to work seamlessly with all leading brands and are compatible with a vast range of modern audio and video equipment.

We offer remotes for popular brands like Toshiba, Samsung, Sony, LG, Panasonic, Roku, TCL, Yamaha, Xiaomi, and many more. Whether you need a remote for your TV, air conditioner, stereo, home theatre, soundbar, Blu-ray player, DVD player, or video recorder, we have the perfect solution for you.

We operate entirely online and do not have a physical store or hold any stock. As a New Zealand-based business, we take pride in sourcing affordable remotes for our customers.

Samsung,LG,Sony,Panasonic,Toshiba,Philips,Sharp,TCL,Hisense,Vizio,Hitachi,Pioneer,Onkyo,Yamaha,Xiaomi,Haier,Insignia,Roku,Skyworth,Sanyo

How to Find Helpline Numbers

1. Visit the Manufacturer’s Website: Most brands have a "Support" or "Contact Us" section where you can find helpline numbers or live chat options.
2. Check the User Manual: The manual that came with your TV or remote often includes customer support details.
3. Search Online: Use search terms like "[Brand Name] TV remote support number [Your Country]."
4. Retailer Assistance: If you purchased the remote from a retailer, they may provide support or direct you to the manufacturer.

For instant answers to your questions, visit our Help Centre.

You’ll find solutions to many frequently asked questions there. If you need further assistance, our customer care team is ready to help with your query.

Welcome to our Welcome Magic Remote l! We know how frustrating it can be to lose or break your remote, especially when you're struggling to find a replacement that’s compatible with your specific device. That’s where we come in! our team of experts will help you locate the perfect remote for your needs.

We’re committed to delivering top-notch customer service and understand how crucial it is to resolve your remote issues quickly. That’s why we aim to respond to all inquiries within one business day, ensuring you get the support you need as soon as possible. Let us take the hassle out of finding your remote!

If you're looking to buy a TV remote and want to ensure it’s compatible with your TV, here’s a step-by-step guide to help you find the correct model number and identify the right remote:

1. Check Your TV’s Model Number

The TV model number is the key to finding the correct remote. Here’s how to locate it:

• On the TV itself: Look for a sticker or label on the back or side of your TV. The model number is usually printed there.
• In the user manual: If you have the original manual, the model number will be listed on the cover or in the specifications section.
• On the packaging: If you still have the TV’s original box, the model number is often printed on the label.
• In the TV’s settings menu: Some TVs display the model number in the system information or settings menu. Check under "About" or "System Information."

2. Identify the Correct Remote

Once you have the TV model number, follow these steps to find the right remote:

• Search by model number: Use the TV model number to search for compatible remotes online or in-store. Most manufacturers list compatible remotes on their official websites.
• Check the remote’s compatibility list: When buying a replacement remote, look for a compatibility list on the product packaging or description. Ensure your TV model is included.
• Universal remotes: If you’re considering a universal remote, check the packaging or product description for a list of supported TV brands and models. Many universal remotes are compatible with multiple brands, including yours.

3. Verify the Remote’s Features

Ensure the replacement remote has the same functionality as your original remote:

• Button layout: Compare the buttons on the replacement remote to your original one. Make sure it has all the necessary buttons (e.g., power, volume, input, menu, etc.).
• Special features: If your TV has unique features (e.g., voice control, smart TV navigation), ensure the replacement remote supports them.

Samsung

Samsung is a leading global electronics brand known for its high-quality Smart TVs with advanced features like QLED and OLED displays. Their remotes, such as the Samsung Smart Remote, are sleek, minimalist, and often include voice control and universal compatibility.

• Samsung Smart Remote (TM1240A, TM1241A, TM1244A, etc.)
• Samsung BN59-01199F
• Samsung BN59-01297A
• Samsung BN59-01315A
• Samsung BN59-01316A
• Samsung BN59-01317A

LG

LG is renowned for its innovative TVs, including OLED and NanoCell models. Their Magic Remote series features motion control, voice commands, and a point-and-click interface, making navigation intuitive and user-friendly.

• LG Magic Remote (MR20, MR21, MR22, MR650, MR700, etc.)
• LG AN-MR600
• LG AN-MR650
• LG AN-MR700
• LG AKB75095307
• LG AKB73755604

Sony

Sony is a premium brand offering high-end TVs with cutting-edge technology like BRAVIA OLED and 4K HDR. Sony remotes, such as the RMF-TX500U, are designed for simplicity and often include voice search and Google Assistant integration.

• Sony RMF-TX500U (Voice Remote)
• Sony RMF-TX600U
• Sony RMF-TX611
• Sony RMF-TX100U
• Sony RMF-TX300U

TCL

TCL is a popular budget-friendly brand known for its Roku TV integration. Their remotes, like the RC280, are designed for seamless navigation of Roku’s streaming platform and often include voice control.

• TCL RC280 (Voice Remote)
• TCL Roku TV Remote (RC602, RC580, RC590, etc.)
• TCL C11

Vizio

Vizio is a well-known American brand offering affordable Smart TVs with excellent picture quality. Their remotes, such as the XRT010, are straightforward and designed for easy access to streaming apps and settings.

• Vizio XRT010
• Vizio XRT020
• Vizio XRT030
• Vizio XRT110
• Vizio XRT122

Hisense

Hisense is a global brand offering a wide range of TVs, including budget-friendly and high-end models. Their remotes, like the RC100, are simple and functional, often tailored for Roku or Android TV platforms.

• Hisense Roku TV Remote (RCF004, RCF006, etc.)
• Hisense RC100
• Hisense RC200
• Hisense RC300

Panasonic

Panasonic is a trusted brand known for its reliable TVs with excellent color accuracy and durability. Their remotes, such as the N2QAYB000880, are ergonomic and user-friendly, focusing on ease of use.

• Panasonic N2QAYB000880
• Panasonic N2QAYB000881
• Panasonic N2QAYB000882
• Panasonic N2QAYB000883

Toshiba

Toshiba offers a range of affordable TVs with solid performance. Their remotes, like the CT-90302, are basic yet functional, designed for straightforward navigation and control.

• Toshiba CT-90302
• Toshiba CT-90303
• Toshiba CT-90305
• Toshiba CT-90307

Philips

Philips is a European brand known for its Ambilight technology and high-quality displays. Their remotes, such as the SRP3018/10, are designed for simplicity and often include dedicated buttons for streaming services.

• Philips SRP3018/10
• Philips SRP4002/10
• Philips SRP5008/10
• Philips SRP6008/10

Sharp

Sharp is a Japanese brand offering reliable TVs with good picture quality. Their remotes, like the RMCVB1P, are straightforward and easy to use, focusing on essential functions.

• Sharp RMCVB1P
• Sharp RMCVB2P
• Sharp RMCVB3P

Roku (for Roku TVs)

Roku is a leading streaming platform integrated into many TVs. Roku remotes, such as the RC282, are compact, user-friendly, and often include voice control and shortcut buttons for popular streaming services.

• Roku Voice Remote (RC282, RC283, RC288, etc.)
• Roku Simple Remote (RC270, RC271, etc.)
• Roku Enhanced Remote (RC280, RC281, etc.)

Xiaomi

Xiaomi is a Chinese brand known for its affordable yet feature-packed Smart TVs. Their remotes, like the Mi TV Remote, are minimalist and designed for easy navigation of the MIUI TV interface.

• Xiaomi Mi TV Remote (for Mi TVs)
• Xiaomi Mi Box Remote (for Mi Box)

Insignia (Best Buy Brand)

Insignia is Best Buy’s in-house brand, offering budget-friendly TVs with solid performance. Their remotes, such as the NS-RCFNA-21, are simple and functional, designed for easy access to streaming apps.

• Insignia NS-RCFNA-21
• Insignia NS-RC4NA-18
• Insignia NS-RC5NA-18

Other Brands

• Sanyo: RMT-V302A, RMT-V303A
• Hitachi: UR4YCZ-1, UR4YCZ-2
• Pioneer: AXD7681, AXD7682
• JVC: RM-SR1U, RM-SR2U
• Element: ERC100, ERC200

Universal Remotes

• Logitech Harmony Series (Harmony 650, Harmony Elite, etc.)
• GE Universal Remote (24922, 24923, etc.)
• RCA Universal Remote (RCR414BHE, RCR503BHE, etc.)

To access your account, you must have created one during your initial purchase. If you checked out as a guest, an account would not have been created in our system. To resolve this, simply register for a new account—this will link all your previous orders together.

If you already have an account but have forgotten your password, you can easily reset it.

Once you’ve recovered your account details, you’ll be able to log in and manage your orders.

We take pride in processing orders as quickly and efficiently as possible. Most orders are processed instantly through our automated system. However, if your order has not yet been processed, there may be an opportunity to cancel it and issue a refund.

To request a cancellation, visit our contact page and submit an enquiry under the Request a Cancellation section.

Please note: We are not obligated to provide a refund if you change your mind about a purchase.

Unfortunately, it is unlikely that we can modify your order, as most orders are processed instantly through our automated system. However, in the rare event that your order has not yet been processed, we may be able to make changes. Please contact us as soon as possible if this applies to you.Once your order has been shipped, we cannot change the delivery address or any other details. If your item has already been shipped, you can contact New Zealand Post to request an address redirect once the item arrives in New Zealand.

International tracking information may take 1-5 days to become available, and delivery typically takes between 6 to 21 days.

Since we don’t have the overhead costs of physical stores or high staff expenses, we’re able to pass those savings on to you—meaning you pay less at checkout!

Once your order has been processed, we are unable to cancel it. Please ensure you review your purchase carefully, as we do not cancel orders for change-of-mind requests or if the item is no longer needed.

Please note that delivery timeframes are estimates only. While we strive to deliver promptly, we cannot guarantee exact delivery dates or control delays within the mail system. If you’re ordering for a special occasion (e.g., a birthday), please plan accordingly, as we cannot ensure your parcel will arrive by a specific date.

It may take 1-5 days for your international tracking information to be provided, and delivery can take between 7 to 21 days.

If your tracking shows that your parcel has been in transit for 21 days, this does not necessarily mean it is lost. Delays can occur due to various reasons, such as reduced freight flights, mail backlogs, customs processing, or other factors related to the current global climate.

In some cases, the tracking may show as "cancelled." If you notice this, please notify us immediately. We will investigate and, if necessary, reissue the tracking details.

For further assistance, we recommend visiting our contact page and submitting an enquiry under the Parcel Lost or Cancelled section.

Faulty or Damaged Products
If your product arrives faulty or damaged, please submit photographic evidence of the issue to our support team via the contact page as soon as possible after receiving the item.

To Lodge a Claim:

1. Contact our support team through your account dashboard.
2. Provide a detailed description of the fault or damage.
3. Include photos and/or a short video to help us assess the issue quickly.

Our team will review your claim and attempt to resolve the issue without requiring a return. If troubleshooting confirms a fault, we will provide instructions for returning the product. Return shipping will be arranged at no cost to you.

Product Assessment:
Once received, our team will assess the product and determine the best resolution, which may include repair, replacement, or refund, depending on the nature of the fault.

Important Notes:

• As an online retailer, we do not have a physical store for returns. Providing detailed information (photos/videos) is crucial for a prompt resolution.
• Do not return your product unless instructed by our team.
• Do not return products if you have changed your mind or used the item.
• Refunds are not provided for change-of-mind purchases.

Consumer Guarantees Act:
If your product is faulty, we will provide a remedy as required by the Consumer Guarantees Act.

Return Instructions:

• Do not return your product to the address on the shipping label.
• Include the original courier packaging if possible.
• Only return products if explicitly instructed by our team.

We are not obligated to provide a refund if you change your mind about a purchase or select the wrong option—so please double-check your choices carefully. However, if the product you’ve purchased is faulty, we will offer a remedy as required by the Consumer Guarantees Act.

Before finalizing your order at checkout, take a moment to review your selections to avoid any mistakes. Once your order is submitted, it cannot be undone.

Important:

• Do not return your purchase to the manufacturer or the address on the shipping label.
• Only return products if explicitly instructed by our team.